Enterprise communications recording and analysis
- enterprise IP telephony
- contact center
- mobile calls (FMC)
*For details on the demo version of the Speech Recognition module, please contact our managers separately. Recording of conversations on regulatory compliance
Compliance call recording
Based on PhoneUP
Compliance call recording and AI-analysis
AI-powered analysis
- Call summarization
- Speech analytics
- Meeting summarization
Speech recognition
- Call transcription sync-ed with audio player
- Recording search by keywords and phrases
Compliance recording
- Call and screen recording
- Desktop and processes analytics
- Granular role-based access
- Advanced security for recording storage
- Unified interface and integration with your systems: CRM, Helpdesk, and more
Record and analyze all of your back-office and contact center calls ensuring maximum security and compliance.
Our clients
Maximum security
Consolidate all recordings into a unified archive with a convenient user interface. Configure granular operation-level access for recordings and system functions based on employee roles and job responsibilities. Automate archive management with lifecycle file movement and transcoding for storage optimization.
Unified interface for all recordings
Consolidate all recordings from various communication platforms into a unified storage
Granular role-based access
Define employee access to specific recordings and functions.
Flexible deployment and media lifecycle management
Automatically move and archive recordings based on customizable rules to optimize storage utilization.
Distributed HA deployment with multiple recorders
PhoneUP supports flexible deployment options, including distributed HA installation
Integration with solutions from leading vendors
PhoneUP supports leading on-premise and cloud PBX providers
Unified user interface for interaction recordings
- Find any recording within a minute
- Examine conversations faster with text transcripts
- Flexibly manage access to recordings
A convenient player
- Adjust audio speed with the embedded player
- Visually identify pauses and interruptions via audio waves
Call player
Transcribed recording
- Analyze conversations faster and more easily with text transcripts
- Open the recording, click the “Conversation text” button and get a dialogue transcript with an emotion display
Voice transcription
Screen recording with a timeline of used applications
- View employee screen recordings during calls, synchronized with conversation transcripts
- The colored application bar allows you to identify the apps and business processes which need optimization
Screen recording
Keyword search
- Find recordings faster using full-text search. Search results include the matched phrase and are sorted by relevance
- Full-text search supports operators (AND, OR, NOT) and similar word search
Keyword search
Tag search
- Use tags to mark calls for later analysis
- Create and save your own tags, and assign them to recordings for easy searching and quick navigation through dialogues
Tag search
The role model
- Configure roles and recordings access rules. Create your own roles based on employee job responsibilities. Define the operations (eg view/play/download/delete) allowed for each role
Role-based access control
A convenient player
- Adjust audio speed with the embedded player
- Visually identify pauses and interruptions via audio waves
Conversation scale
Transcribed recording
- Analyze conversations faster and more easily with text transcripts
- Open the recording, click the “Conversation text” button and get a dialogue transcript with an emotion display
Transcribed recording
Screen recording
- View employee screen recordings during calls, synchronized with conversation transcripts
- The colored application bar allows you to identify the apps and business processes which need optimization
Screen recording
Keyword search
- Find recordings faster using full-text search. Search results include the matched phrase and are sorted by relevance
- Full-text search supports operators (AND, OR, NOT) and similar word search
Keyword search
Tag search
- Use tags to mark calls for later analysis
- Create and save your own tags, and assign them to recordings for easy searching and quick navigation through dialogues
Tag search
The role model
- Configure roles and recordings access rules. Create your own roles based on employee job responsibilities. Define the operations (eg view/play/download/delete) allowed for each role
The role model
cases
Implemented projects
Baiterek
Erlan Abdykayev
Director of Project Management Dept
Of course it affects sales and customer loyalty. First, a client doesn’t need to look for the contact details, dial the number and interact with IVR. Second, the co-browsing feature allows us to show how to work with Internet banking software and reduce the time to resolve.
Indesit
Igor Beketov
Head of Contact Center
The PhoneUP 'Record' module helps us to monitor the quality of our Contact Center performance, that directly affects the level of service that our company offers to its clients…
King Abdulaziz Foundation for Research and Archives
Rasheed Ahmed
Voice Engineer of King Abdul Aziz Foundation, Murabah, Riyadh
Yes, we are using call recording for some users. The product is up to the mark and end users are happy and satisfied with the features it has. Technically the installation and documentation for the product is very good.
TOYO TIRES
Stephane Plante
Telecom Specialist & Software Developer of Toyo Tire Canada Inc.
I want to take the time to let you know I am pleased with your solution as well as your customer service. For a free solution, you do provide great service and a great product. Shall I need to record more phones, I will definitely buy a license…
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FAQ
If you haven’t found the answer you’re looking for, please contact us and we’ll be happy to help
PhoneUP supports only on-premise deployments.
To ensure fault tolerance, the product can be deployed in a clustered configuration. The clustering approach used is based on Docker Swarm mode technology.
PhoneUP provides comprehensive data protection: storage encryption, recording of encrypted calls, access control to the software based on roles and rights and activity logging.
PhoneUP offers flexible licensing terms, including the option to subscribe or purchase a permanent license.
The average implementation time is from 2 days. We will assist with installation and configuration and answer any questions that arise during testing.
All our products are available for free testing – we will be glad to demonstrate all solutions and provide them for testing within your infrastructure. No hidden conditions or limitations. Simply contact us in any way that is convenient for you.
We work with leading system integrators, and our clients include major commercial enterprises and government organizations.
info@aurus5.com
24/7 support for all your questions
+971 50 7301976
Available weekdays from 10:00 to 19:00 · GMT +7
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Deploy PhoneUP in your network and test it with your business needs.
Start your free
60-days trial
60-days trial
Request a demo
I agree to the processing of personal data